FAQ
Ordering and Shipping
Q: How can I place an order?
A: Orders can be placed directly on the Fat Brain Toys UK website. Simply browse the products, add desired items to your cart, and proceed to checkout.
Q: What payment methods are accepted?
A: Fat Brain Toys UK accepts major credit cards, debit cards, and sometimes PayPal for payment.
Q: How much does shipping cost?
A: Shipping costs vary depending on the order total and the delivery location. Details on shipping rates can be found during the checkout process.
Q: How long does delivery take?
A: Delivery times vary based on the shipping method selected and the delivery address. Standard delivery usually takes 3-5 business days, while expedited options may be available.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email, which you can use to track the delivery status on the courier's website.
Returns and Exchanges
Q: What is the return policy?
A: Fat Brain Toys UK typically offers a 30-day return policy. Items must be in new, unused condition and in their original packaging to qualify for a refund.
Q: How do I return an item?
A: To return an item, contact Fat Brain Toys UK customer service to initiate the return process. They will provide instructions on how to send the item back.
Q: Can I exchange an item?
A: Exchanges are handled similarly to returns. Contact customer service to discuss your exchange needs.
Product Information
Q: Are Fat Brain Toys safe for children?
A: Yes, all Fat Brain Toys products meet stringent safety standards and are designed with children’s safety in mind.
Q: Do the toys come with instructions?
A: Most toys come with instructions or guides to help children and parents understand how to use them effectively.
Q: Are there age recommendations for the toys?
A: Yes, each toy includes age recommendations to help ensure the product is suitable for the intended age group.
Customer Support
Q: How can I contact Fat Brain Toys UK customer service?
A: Customer service can be contacted via email or phone. Details can be found on the Fat Brain Toys UK website’s contact page.
Q: What are the customer service hours?
A: Customer service hours are typically Monday to Friday, 9 AM to 5 PM. Check the website for specific hours and any holiday closures.
Promotions and Discounts
Q: Are there any promotions or discount codes available?
A: Promotions and discount codes are occasionally offered and can be found on the Fat Brain Toys UK website or by subscribing to their newsletter.
Q: Can I use multiple discount codes on one order?
A: Generally, only one discount code can be used per order unless specified otherwise in the promotion's terms and conditions.
Shipping
Fast shipping
Free standard UK
delivery on orders over £40
We aim to despatch as quick as we can because we know how
exciting it is waiting for your lovely toys and presents to arrive.
Order tracking
Order before 1pm and your order will be prioritised and
despatched the same working day with next day courier. Please note that Orders
placed on Friday may not arrive until Monday and orders placed on Saturday may
not arrive until Tuesday.
Get in touch
If you ever have a problem with something you have bought
from us we offer fantastic service and we're always here to help!
Please note that returns and exchange postage fees are at
your own cost unless otherwise stated.
We pride ourselves on offering the very best customer
service possible!
About us
We are the toy experts. Our mission is to enrich families and provide "A Smarter Way to Play" by inspiring creativity and sparking curiosity. We design and curate world-class toys and games, while providing an extraordinary customer experience.
Our Guiding Principles
- To provide our customers with safe, quality, mind-expanding toys, games and gifts
- To "over-deliver" for our customers with every opportunity
- To always remember that we're not just selling toys - but rather facilitating an "emotional" transaction between the giver and receiver
- To create a culture that revolves around "family first"
- To create a company where everyone plays a meaningful role in contributing to its success and takes pride in putting their own "stamp of approval" on each and every order
Introducing
Foosbots
When you squeeze its arms, it spins to kick the ball FAST.
Can you get the ball past your opponent's goal while letting nothing past yours?
Play anywhere. Turn your surroundings into trick shots.
Push your skills to the limit.
Collect them all.
Become the ultimate Foosbots champion!
DISCOVER
PRETENDABLES
The felt toppings stick to the hook-and-loop spots of the pizza slices.
Use the peel to slide the pizza in and out of the oven, then use the pizza cutter and the spatula to serve it fresh onto the two plates for two hungry customers.
Full tummies and big smiles all around! Just like a classic pepperoni pizza, kids are sure to love the Pretendables Pizza Set.