returns & exchanges
We love helping bring a little extra play to your day!
We want you to love every Fat Brain toy you order
Easy, No-Quibble Returns & Exchanges
If something isn’t quite right, don’t worry — our No-Quibble Returns Policy makes it simple to send items back for a refund or exchange. Whether it’s the wrong toy, a change of mind, or a little hiccup along the way, we’ll help make it right so playtime can keep rolling.
How to Return an Item
Our No-Quibble Promise
We want you to be completely happy with your Fat Brain Toys UK purchase.
If something’s not quite right, we’ll do everything we can to fix it quickly and easily.
Before sending anything back
Please contact us first so we can log your return and, if the item is faulty or incorrect, issue a prepaid return label.
return details
return period
Within 14 days of receiving your order for a full refund or exchange.
condition of item
Items must be new, unused, and include all original packaging and tags.
return shipping
We don't cover return postage unless the item is faulty or incorrect, then we’ll send a prepaid return label.
faulty or incorrect items
Please contact us within 7 days of delivery so we can arrange a replacement or refund straight away.
🧠 Questions, Returns, or Just Curious?
If you have any issues with your purchase, we offer fantastic service and are always here to help!
You can drop us an email at fatbraintoys@uk.tomy.com
💬 SOCIAL MEDIA
You can also contact us via Instagram or your preferred platform
💬 RETURN ADDRESS
Carrier 3PL, Westacott Road
Barnstaple EX32 8AW
UNITED KINGDOM
FAQ
💛 How long do I have to return an item?
You have 14 days from receiving your order to send it back for a refund or exchange — no quibbles.
📦 How do I send something back?
Simply package the item securely and post it to our returns address shown below. You can use any tracked postal or courier service. Keep your proof of postage until your refund or exchange is confirmed.
⚡ Do I need to pay for return postage?ly asked question
If the item is faulty or we’ve sent the wrong product, we’ll cover the return postage and provide a prepaid label.
If you’ve simply changed your mind, return postage is at your own cost.
💬 How long will it take to get my refund?
Once we receive your return, we’ll process your refund within 5–7 working days, and it will go back to your original payment method.
🧠 What if my item arrives damaged or faulty?
Please let us know within 7 days of delivery so we can arrange a quick replacement or full refund.
✉️ Can I exchange an item instead of a refund?
Yes! If you’d like a different toy, we’ll happily arrange an exchange once your return is received.
🏠 Where do I send my return?
Carrier 3PL
Westacott Road
Barnstaple EX32 8AW
UNITED KINGDOM
Thanks for Choosing Fat Brain Toys UK
We pride ourselves on offering the very best customer service possible, ensuring fast deliveries and great communication. If you have any questions or need advice, do not hesitate to reach out to us. No question is too daft, and no problem is too big! We love our products and our customers even more.
Thank you for shopping with Fat Brain Toys UK!