Orders & Delivery
Free Standard UK Delivery on Orders Over £40
We understand the excitement of waiting for your lovely toys and presents to arrive, so we aim to despatch your order as quickly as possible.
Delivery Options:
- Standard Delivery:
Cost: £3.28 (FREE for orders over £40 for mainland UK addresses)
Despatch Time: 1 working day
Priority Despatch:
Cost: £4.38
Despatch Time: 1 working day
Priority Despatch Details:
- Order before 1pm for same-day despatch with next-day courier service.
- Orders placed after 1pm, on Fridays, or on weekends will be processed the next working day.
- Note: Our couriers may not offer next-day services for some of the UK's more remote postcodes, but we will use the fastest services possible.
Returns Policy
We offer a No Quibble Returns policy to ensure your satisfaction with every purchase.
How to Return:
- Return Period: Within 14 days for a full refund.
- Conditions:
Items must be returned in new, unused condition with all original tags, packaging, and accessories.
Items showing signs of use, damage, or alterations will not be accepted.
Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
In such cases, Fat Brain will provide a prepaid return shipping label.
If you receive a defective or incorrect item, please contact our customer service within 7 days of receiving your order.
We will arrange for a replacement or refund and cover the return shipping costs.
Contact Us:
If you have any issues with your purchase, we offer fantastic service and are always here to help!
- Email: fatbrain@tomy.com
- Social Media: Feel free to contact us via Instagram or your preferred method of communication.
Return Address:
Carrier 3PL
Westacott Road
Barnstaple
EX32 8AW
We pride ourselves on offering the very best customer service possible, ensuring fast deliveries and great communication. If you have any questions or need advice, do not hesitate to reach out to us. No question is too daft, and no problem is too big! We love our products and our customers even more.
Thank you for shopping with Fat Brain Toys UK!
Frequently Asked Questions (FAQ)
Ordering & Delivery
Q: How long will it take for my order to arrive?
A: Standard delivery orders are despatched within 1 working day and typically take 2-3 working days to arrive. Priority Despatch orders placed before 1pm are despatched the same day and usually arrive the next working day.
Q: Do you offer free delivery?
A: Yes, we offer free standard delivery on orders over £40 for mainland UK addresses.
Q: Can I track my order?
A: Yes, once your order is despatched, you will receive a tracking number via email.
Q: What if I need my order urgently?
A: Choose Priority Despatch for next-day delivery if you place your order before 1pm. Note that next-day service might not be available for some remote postcodes.
Returns
Q: How do I return an item?
A: Simply send the item back with your order details and refund/exchange request. Ensure the item is in its original packaging, undamaged, new with tags, and include a receipt of purchase.
Q: How long do I have to return an item?
A: You have 14 days from the date of purchase to return an item for a full refund.
Q: Do I have to pay for return postage?
A: Yes, return postage fees are at your own cost unless otherwise stated.
Q: How long does it take to process a return?
A: Once we receive your returned item, we aim to process your refund or exchange within 5 working days.
Customer Service
Q: How can I contact customer service?
A: You can email us at fatbrain@tomy.com or reach out via Instagram or your preferred social media platform.
Q: What if I have an issue with my order?
A: Contact us as soon as possible via email or social media. We pride ourselves on offering fantastic customer service and will assist you with any issues.